Returns & Exchanges

We want you to be completely satisfied with your authentic Japanese craftsmanship; if your item isn't perfect, you can return it within 30 days of delivery. Please ensure all home goods and artisanal items are returned in their original packaging and unused condition.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully wrap the item in its original protective materials to prevent damage to delicate ceramics or woodwork during transit.

• 3.
  Ship to Our Warehouse

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our artisans inspect the returned item, your refund will be processed to your original payment method within 5-7 business days.