Frequently Asked Questions
Everything you need to know about bringing authentic Japanese craftsmanship into your home.
Where are your products made?
Every item in our collection is authentic and handcrafted by skilled artisans across Japan, from traditional ceramics in Gifu to exquisite lacquerware from Ishikawa.
How do you ensure fragile items arrive safely?
We specialize in shipping delicate home goods. Each piece is meticulously wrapped in protective materials and double-boxed to ensure it survives the journey from Japan to your doorstep.
Do you ship internationally?
Yes, we provide worldwide shipping via DHL and EMS. Shipping costs and delivery times are calculated at checkout based on your specific location.
What is your return policy for home decor?
We want you to love your purchase. If you are not satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund.
Are your kitchenware items food-safe?
Absolutely. All our ceramics, chopsticks, and lacquerware are made using traditional, non-toxic materials and comply with safety standards for food consumption.
Will I have to pay customs duties?
Orders may be subject to import taxes and customs duties levied by your country. These fees are the responsibility of the recipient and are not included in our shipping costs.